Crisis/Intake Worker – Full Time
- Wabano Aboriginal Health Centre
Job Description
You are the calm, personable social worker with a passion for working with Indigenous people.
Your practice of kind, compassionate customer service makes people happy.
You have a love for community that is infectious and want to help in any possible way.
Consider joining Wabano!
Are you a passionate First Nations, Inuit or Metis person who loves to share your knowledge of Wabano is seeking positive, community-minded team members who are energized by challenge and motivated to serve our community.
The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic health services to First Nation, Inuit and Métis people living in Ottawa – one of the fastest growing and diverse urban Indigenous communities in Canada. Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence. Wabano is proud to be accredited through the Canadian Centre for Accreditation, a third-party review based on accepted organizational practices that promote ongoing quality improvement and responsive, effective community services.
As a result of an internal promotion, Wabano is seeking to fill this position immediately.
Purpose of Position
The Crisis/Intake Worker is the first point of contact for new clients and completes all initial service assessments and agreements for clients seeking service from the Mental Wellness team.
Responsibilities
- Provide intake to new clients of the Centre;
- Provide culturally-appropriate direct service including client assessment and referrals, crisis intervention, advocacy, and case management;
- Provide advocacy and referrals to help clients access relevant community services;
- Enter all client information and statistical information into the Electronic Medical Records system and other databases as required;
- Maintaining accurate, confidential, and up-to-date client records, ensuring required information is shared with organizations receiving referrals, and monitoring referral status of clients;
- Other administration tasks in order to provide high-quality client care or as dictated by the needs of the organization.
Qualifications
- Post-secondary completion in Social Service Work other social services program of study;
- Exceptional customer service skills and problem solving ability;
- Experience working in a front-line service role;
- Able to work and thrive in a high pressure, fast paced environment;
- Excellent computer skills – experience using an Electronic Medical Records System will be considered an asset;
- Ability to speak an Indigenous language will be considered a strong asset;
- Knowledge, sensitivity and awareness of the history, culture and unique needs of the urban Indigenous culture;
- Excellent organizational skills with strong oral and written communication skills;
- Proficiency with Microsoft Office tools, particularly Excel, Word and PowerPoint;
- Ability to work flexible hours including evenings and weekends.
- Clear criminal reference check to work with vulnerable population is required.
First Nations, Inuit or Métis candidates will be given priority, please self-identify.
To pursue this opportunity, please submit a cover letter and resume to jobs@wabano.com Tell us your story early!
We thank all those who apply. Only those selected for further consideration will be contacted. Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.
The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic primary health care to First Nation, Inuit and Métis people living in Ottawa – one of the fastest growing and diverse urban Indigenous communities in Canada. Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence. Wabano is proud to be accredited through the Canadian Centre for Accreditation, a third-party review based on accepted organizational practices that promote ongoing quality improvement and responsive, effective community services.
Firstly, we are Indigenous. Wabano was created by Indigenous people for Indigenous people. We bring the knowledge of First Nations, Inuit and Métis people and cultures into one beautiful space. A space that celebrates the resilience and beauty of our unique communities. At Wabano, Indigenous people guide the path of their health and their healthcare.
We are a Centre for Excellence. Not a Centre of Excellence, but for Excellence. At Wabano, we believe our Elders’ teachings that say learning is lifelong. Gaining mastery – or excellence – is a journey that requires support all along the way. Wabano was created to be a place where Indigenous people are supported on their paths of excellence – both individually and together as a community.
We provide Healthcare Services – from an Indigenous perspective. We practice wholistic health. That means that we believe that true health includes four aspects of wellbeing: physical, mental, emotional and spiritual. At Wabano, we blend contemporary with traditional to find the perfect balance for you and your entire family. Our unique model of care is so effective, that it informs health policy across the Province.