Housing Based Case Manager, Housing First – Full Time (Term to March 31st, 2024)

The incumbent's responsibilities will also include:

• Delivering effective services safely and respectfully while maintaining professional rapport with clients, peers, and other community service providers;
• Adhering to the Housing First Model, working with service users to achieve greater independence;
• Advocating for the client in all aspects of culture (physical, mental, spiritual and social);
• Completing a safety plan and risk minimization plan to appropriately support clients in the community;
• Preparing client assessment reviews;
• Providing referrals to appropriate internal and external service providers;
• Balancing the needs of caseloads depending on acuity, length of time in the program, state of housing stability,etc.;
• Reviewing and evaluating client progress on an ongoing basis and adjusting case plans in consultation with the team and manager;
• Inputting all client data and completing monthly statistical reports;
• Organizing and maintaining client case files in accordance with TI’s protocols;
• Acting as an ambassador for TI within and outside the organization by creating an awareness of TI’s programs and services; and
• Working in a manner that preserves confidentiality and seeks to minimize risks for clients, employees, and the organization.

Qualifications

The ideal candidate will have a thorough understanding of the Aboriginal and non-Aboriginal housing support and service system of Ottawa, familiarity with the socio-economic landscape as it pertains to Inuit, knowledge of Inuit culture, values, Inuit Qaujimajatuqangit and traditional practices, and have commitment to a client-centered approach when working with Inuit.

Excellent interpersonal, written, and verbal communication skills, problem-solving skills, organizational skills, and customer and client service skills are necessary.

The ability to work effectively in a cross-cultural environment, use computers (MS Office, email, and internet), handlecrisis on-call situations, work independently with a strong sense of focus and work occasional evenings and weekends are all requirements of the position.

The ideal candidate will have a college diploma in human services, social work or a related field of study and 3 years’ experience delivering related urban housing services, preferably to Inuit. First aid, CPR and non-violent crisis intervention training is preferred.  Fluency in English is required; Inuktitut language skills are a definite asset.

An acceptable combination of related education and experience may be considered.

A vulnerable sector check with results that are acceptable to TI is required as well as a valid Class G driver’s license and acceptable driver’s abstract.