Mar 06, 2023

Case Manager, Housing First Youth (Female)

  • Minwaashin Lodge
  • 2323 St. Laurent Blvd, Ottawa, ON K1G 4J8
Full time Family and Social Services Youth Services Housing

Job Description

(Relying on Provisions of Section 23 of the Ontario Human Rights Code)

Start Date: Immediately 
Position reports to: Shelter Director - Oshki Kizis Lodge
Location: Oshki Kizis Lodge 2323 St. Laurent Blvd. Ottawa, Ontario
Work Conditions: Located in office setting; low - moderate risk environment


Have a good understanding of cultural competency; with the ability to be culturally sensitive and appropriate. Provides culturally appropriate supports and comprehensive case management to homeless First Nations, Inuit and Métis youth. The youth that will be served have been determined to have higher acuity, including assessment, case planning, and evaluation of services.

Duties and Responsibilities:

  • Advocates for the mission of the organization and promotes the vision and direction of the agency’s values
  • Delivers services with safety, respect, and effectiveness
  • Follows all policies and procedures of the organization
  •  Input SPDAT tool to monitor information and progress with client caseloads until they are discharged
  • Has the ability to work independently with a strong sense of focus, task oriented, non-judgemental, open personal qualities and a clear sense of boundaries
  • Has the ability to work independently with a minimal day to day supervision
  • Functional knowledge of the Indigenous and non Indigenous service system of Ottawa
  • Participates in assessment review with case advocates
  • Commitment to a feminist, holistic approach when working with clients, community and Elders
  • Completes safety plan and risk minimization plan to appropriately support clients in community, including  home visits and accompaniment to appointments
  • Maintains professional rapport with service user, peers, and other community service providers
  • Has the ability to work effectively as part of a team and interact with workers from a variety of agencies
  • Practices fidelity to the Intensive Case Management Housing First Model, working with service users to achieve greater independence over time
  • Provides referrals to appropriate other service providers within the agency and externally
  • Balances the needs of caseload based upon acuity, length of time in the program, state of housing stability, etc., supporting 10 individuals at one time
  • Advocates for the client as needed
  • Reviews and evaluates client progress on an ongoing basis and adjusts case plans as appropriate
  • Organizes and maintains client case files in a timely fashion and in accordance with professional practice
  • Performs other duties as assigned


  • Minimum of a College Diploma in Community Social Work field or combination of education and work experience in related field.
  • A minimum of 3 years’ experience in Human Services field such as advocacy or Case management
  • Criminal Reference Check required
  • Indigenous descent preferred
  • First Aid and CPR
  • Must have a valid driver’s licence
  • Some evening and weekend work
  • Computer skills and literacy


  • Some evening and week-end work required
  • Computer skills and literacy
  • Criminal reference check required
  • Indigenous descent preferred
  • First Aid and CPR


Dependent on experience

To apply:

Applicants are asked to submit a resume and cover letter  with 3 references to Kate Holden, Minwaashin Lodge, 2323 St Laurent Blvd, Ottawa, Ontario K1G 4J8 or email to:

Note: Preference in hiring will be given to qualified First Nations, Métis or Inuit candidates. The successful candidate must be able to obtain a police records check with results acceptable to Minwaashin Lodge as a mandatory condition of employment.