Oct 20, 2022

Coordinated Access Policy Advisor – Full Time

  • Wabano Aboriginal Health Centre
  • $60,000 - $68,000 yearly
Full time Youth Services

Job Description


It takes a village to raise a child.

It also takes a system of caring community members working together to support people who are homeless or at-risk of losing their homes.

That is precisely what Ottawa’s Aboriginal Community Advisory Board (ACAB) is. ACAB is comprised of local Indigenous non-profits: Odawa, Minwaashin Lodge, Tewegan, Tungasuvvingat Inuit, Gignul Housing, Inuit Housing and Wabano. The ACAB has been working together for years, ensuring that Indigenous people who are homeless or at-risk of homelessness have access to the supports they need.

ACAB, through the Wabano Centre, is now looking for an experienced Coordinated Access Policy Advisor to (1) manage the data collected by ACAB partners to communicate its impact and (2) support shelters and housing partners in understanding and implementing the Indigenous-specific coordinated access system. (See Appendix for more information on this system.)

If you are the right person for this role, you are Indigenous, you understand how to communicate complex ideas and data and you have the ability and drive to advocate for the needs of Indigenous people without homes in Ottawa.

The Role

Reporting to Wabano’s Housing Director, the Indigenous Coordinated Access Policy Advisor works directly with Ottawa’s ACAB focusing on three main areas:


The Administrator supports the ACAB in implementing Indigenous-specific coordinated access by:

  • Establishing relationships with partners
  • Documenting the process of how ACAB serves Indigenous people who are homeless or at-risk of homeless (Indigenous-specific coordinated access system)
  • Communicating the process to all relevant partners (ACAB and mainstream housing partners)
  • Reviewing the process to ensure it is still effective, working with partners to find solutions as needed
  • Assisting the ACAB in matching shelter clients to appropriate services


Over the next year, the ACAB will begin to implement a new Housing database (HIFIS). The Administrator will receive training in HFIS and will then play a lead role in its roll-out, communicating to the ACAB and supporting them through the transition.

Once rolled out, the Administrator will continue to:

  • Amalgamate data collected from ACAB partners
  • Report on in-and-out flow of Indigenous clients in shelters to ACAB
  • Support ACAB in data collection including training and inputting
  • Generate reports from HIFIS
  • Translate data findings to communicate impact of Indigenous coordinated access to partners and funders


Support the ACAB Chair by attending housing meetings (national and local levels) on her behalf and creating briefing notes afterwards. Attending meetings includes the ability to speak to current housing issues facing the Indigenous community and advocating for change.

Required Skills

We are looking for an individual that is motivated to find innovative ways to clearly communicate and articulate the processes that make lasting change. In addition, they should have:

  • Completion of a relevant post-secondary degree (for example: Public Administration, Social Work, Social Policy, Policy Studies or Indigenous Studies).
  • Stellar customer service skills to communicate effectively with executives, staff, and clients.
  • Proven experience in creating and communicating processes (including written procedures).
  • Advanced proficiency in Excel.
  • Experience in using databases and data collection processes.
  • Experience (lived or professional) with Indigenous communities.
  • Experience and comfort with public speaking.
  • Experience and/or knowledge of Indigenous languages, cultures, traditions, or community practices will be considered an asset.



Range $60,000 – $68,000 per year + Benefits 

Why Work at Wabano

  • Collaborative and Supportive Work Environment
  • Group Health and Dental Insurance
  • Defined Benefit Pension Plan/ Employee Pension Plan with contribution by Wabano.
  • Employee Assistance Program

Application Details 

Please submit your application to jobs@wabano.com. Application materials include a cover letter and resume. This opportunity will remain open until filled, so tell us your story early!

Wabano is an inclusive and equitable organization, encouraging applications from qualified women and men, including persons with disabilities and members of visible minorities. The position is open to all qualified applicants, although preference will be given to candidates of Indigenous ancestry (please self-identify in your application).

Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply. Only those selected for further consideration will be contacted.



What is a coordinated access system?

From Reaching Home: Canada’s Homelessness Strategy Directives

A coordinated access system is the process by which individuals and families who are experiencing homelessness or at-risk of homelessness are directed to community-level access points where trained workers use a common assessment tool to evaluate the individual or family’s depth of need, prioritize them for housing support services and then help to match them to available housing focused interventions.

Quality coordinated access systems share several features, including a centralized database that collects and displays real-time data on clients and available housing and supports; clear access points of entry; common assessment; standardized protocols; and resources (for example, staff) focused on ensuring that people can connect with appropriate housing and housing supports in an efficient manner.


  • Access: the engagement point for the individual or family experiencing a housing crisis. This may include emergency shelters, mobile outreach teams, day centres, other community-based organizations and hotlines.
  • Assessment: the process of gathering information about an individual or family accessing the crisis system.
  • Prioritization: the process of determining the individual’s or family’s priority for housing based on information gathered through the assessment.
  • Matching and referral: the process whereby the individual or family is matched to and offered housing based on project-specific eligibility, needs and preferences

Indigenous Coordinated Access System in Ottawa

There are three Indigenous organizations in Ottawa who are funded to implement coordinated access in Ottawa: Wabano, Minwaashin and TI (Tungasuvvingat Inuit).

Currently, everyone who is homeless initially goes through City. The City then refers any Indigenous clients to Wabano. Wabano is responsible to match the client to the appropriate services/agencies. This includes Indigenous agencies who have been funded for coordinated access (Minwaashin and TI) as well as other housing partners who are part of ACAB.